How Starwood Streamlines Customer Service Across 1200+ Channels

Imagine that you just received 300,000 letters. They’re written by people from all corners of the earth (roughly 100 countries, no big deal). They’re written in 15 different languages. And new letters continue to arrive — flooding your inbox at all hours of the day.

Is it even humanly possible read, manage, and respond to all these messages?Starwood Hotels & Resorts faces this situation every single month.

They use Sprinklr to help.

Download the case study to find out how Starwood…

  • Processes 300,000 monthly inbound social media messages
  • Moderates across over 1,200+ social media accounts in 15 distinct languages
  • Ensures collaboration among different teams, departments, and even external agencies
  • Reduced time spent on reporting from a full day to 20 minutes