It’s no secret that the demand for an omnichannel customer experience is growing at a rapid pace. According to Gartner, by 2020, this demand will be amplified by the need for near-perfect execution from brands.
75% of people now expect a consistent experience wherever they engage with brands, be it through social media, mobile, or even in person.
But while 80% of companies believe they deliver “superior experiences”, only 8% of customers agree.
The question we’ll help brands answer over the course of dinner is: how much does a large brand stand to benefit from quickly responding to customer inquiries?
Expect a full-filled evening of learning, sharing ideas with other experts in the Miami field, and networking. You’ll hear stories from Verizon, Dell, Marriott, and several well-known brands in the Miami area about their struggles and successes in developing a unified approach to social marketing, advertising, customer care, and more.
The end result? A 360-degree view of their customer and a path towards delivering perfect customer experiences.
Date: June 25, 2019
Time: 5:00 – 9:00 PM Eastern
Dress Code: Business Casual
3252 NE 1st Ave,
Miami, FL 33137