By 2016, 89% of businesses will differentiate primarily on customer experience.* Are you ready?
Your customers have changed – they’re more demanding, more vocal, and more social than ever before. In this new world, brands that transform to deliver amazing customer experiences have the advantage. Consider:
If you answered ‘no’ to any of these questions then this guide is for you. You’ll learn:
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Source: Gartner, 2014