Thanks to social media, companies can hear their customers 24/7 and use the resulting insights to respond with the right message, on the right channel, at the right time.
And that can be a real pain.
That’s because the sheer number of popular social media options have made it difficult to keep a proper eye on every platform at all times. Fortunately, there are solutions – and Sprinklr is proud to be at the top of the list.
In its June 2017 report, The Forrester Wave™: Social Media Management Solutions (SMMS), Q2 2017, Forrester Research, Inc. lists Sprinklr as a “Leader” in the evaluation.
The report, which evaluated ten SMMS providers across 32 criteria, notes that “only
“Sprinklr’s SMMS is best for large enterprise social deployments or organizations that already leverage its listening capability.
The Forrester report reflects Sprinklr’s ability to help brands handle their social media operations in a single, unified platform. According to the report, “Sprinklr’s [solutions] let clients stay within Sprinklr even as they boost posts, create dark posts, or set targeting and budget parameters. Plus, Sprinklr offers solid measurement capabilities.”
The report provides a detailed overview of the industry as a
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