Four Steps to Great Social Customer Service

The statistics on social customer service speak for themselves:

  • 58% of companies now use social media to manage and respond to customer service issues.
  • In less than four years, adoption of social media as a customer care channel increased by nearly 400%.

Outside of the stats, the benefits of implementing a social customer service program include retaining existing customers, attracting new ones and avoiding a bad publicity event.

Ready to go from theory to reality? Download this article for 4 practical tips to get started with social customer care.

Download the Article

Download the Article

Download the Article