In just a few years, 89%* of businesses will compete mainly on customer experience.
In Volume 2 of the Journal of Customer Experience, you’ll hear from Fortune 500 executives who are transforming their companies around social, mobile, and customer experience.
You’ll learn how:
- Dave Fleet, Senior VP at Edelman Digital, believes in listening to the voice of the customer.
- Don Bulmer, VP and Head of Social Media and Brand Innovation at Shell, uses social media to connect, share, and engage at scale.
- Russell Rubino, VP Global Marketing at Nasdaq, proves that social is essential in every industry.
Is your business ready to manage your customers’ experiences at every touchpoint?
Learn how to reboot your business from executive leaders around the world.