Panel: Modern Customer Care

Social media is completely changing the nature of customer care, and we want to talk about it! As we’ve seen over the last few years, consumers are harnessing social channels – particularly Twitter – to research products, talk to brands, and share their opinions. The event will highlight cutting edge care research and proven practices for delivering amazing customer experiences on Twitter.

The panel discussed these topics:

  • How major brands are using Twitter for customer care
  • How consumers use social to make purchases and interact with brands
  • What modern customer care should look like in 2019
  • How Sprinklr’s platform and Twitter data support an effective social care strategy

Fill up the form to watch the Panel.