Speed is everything during a crisis — especially one that plays out on fast-moving modern channels like social media and messaging.
The good news? These channels don’t need to be a liability. They can be leveraged and turned into a strength.
In this 20-minute webinar you’ll get a playbook from Sprinklr’s VP of Product Marketing, Paul Herman, on how to handle a crisis on modern channels, including:
- How to define what a crisis looks like for your organization and take action to build a plan
- How to monitor modern channels for warning signs and track conversation trends
- How to build and activate advocates