Webinar: Why Customer Service will Never look the Same Again

Our consumer lives are surrounded by highly personal and targeted experiences that bring us value. From ride sharing apps that give us visibility to our wait time; to shopping apps that have single-button buying; to entertainment apps that serve up content based on our viewing or shopping history – they are instantly satisfying our daily needs.

Needless to say, these consumer experiences have upleveled our expectations for ALL engagements – in our consumer lives as well as our “work” lives. If customers don’t get the experiences that they expect, they will take their business elsewhere – because someone else WILL give it to them.

So what exactly are your customers expecting from you?

In this 40 minute webinar, you’ll hear from guest speaker Ian Jacobs, Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, as they explore the change in customer expectations and what that means for customer care.

You’ll learn:

  • How good customer experiences rest on great employee experiences
  • The top 3 customer expectations for a positive experience
  • How the workforce has changed powered by millennial values
  • Why remote work is here to stay even after the pandemic

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Speakers:

Grad Conn
CXMO at Sprinklr

Ian Jacobs
Principal Analyst at Forrester