Customer service today is broken, and the data shows it:
- 66% of surveyed customers switched service providers due to poor customer service.
- 95% of dissatisfied customers will tell others about their bad experience with almost half sharing their bad experience via social.
Tried-and-true customer service models are losing your organization customers and prospects. Not only will customers leave you due to poor customer service, they’ll also tell potential customers to avoid doing business with you. So what is the solution? It’s called social customer service.
Download this whitepaper to see how brands like Citi have adopted social customer service.