“Sprinklr’s fully stocked offering brings deep capabilities to sophisticated enterprises. The only vendor in this evaluation capable of delivering all five social technology categories (social listening, social adtech, word of mouth, onsite social capabilities, and social media management) in-depth, Sprinklr has 10 years of acquisition activity that has yielded extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs.” -The Forrester Wave™: Social Suites, Q4 2019
Sprinklr’s revolutionary Unified Front Office enables your organization to make your customers happier because for the first time you can connect with them on the modern channels of their choice, and with a unified view of their interactions across marketing, advertising, research, care, and engagement.
We believe that Forrester agrees. With The Forrester Wave™: Social Suites, Q4 2019 latest research, senior analyst Jessie Liu and team analyzed vendors in the Social Media Management (SMM) space against a 40-criterion evaluation.
DOWNLOAD THE REPORT
In our view, because Sprinklr’s Unified Front Office (UFO) focuses on delivering exceptional customer experiences from beginning to end, it was named as Forrester’s only leader.
Download the full report today.