Facebook, Twitter, Messenger, WhatsApp, live chat, email or telephone calls, modern consumers have nowadays various ways to interact with brands all along their customer journey. According to Forrester, 95% of consumers use three or more channels in a single customer service interaction, with 62% of them using multiple devices.
Register and attend this webinar to understand how leading brands succeed in connecting the dots on very complex customer journeys by utilizing a unified solution. Discover how they manage to get a 360 degree view of each customer and how their teams engage in contextualised conversation to result in increased revenue, reduced costs and improved customer satisfaction.
What you will learn:
How modern customers interact with brands on modern channels.
How to consistently deliver meaningful customer experience and increase revenue
How leading brands turn complexity into opportunity to drive new sales