Consumers have high expectations for hotel brands. They expect to feel at home in foreign places, and they want frictionless experiences that let day-to-day worries fade away.
Companies must rise to the challenge – not just on the ground, but on social as well.
In this new report, brought to you by the Sprinklr Business Index, we examine how leading hospitality brands rank on social media.
In the SBI Report of Top Hotel Brands, you’ll learn:
- How hotel brands rank in terms of audience engagement, content engagement, and social customer service
- How top hotel brands like The Ritz-Carlton and Four Seasons build and nurture customers through social
- Winning strategies that you can deploy