WEBINAR

AI-Driven Customer Experience in Asia: A Conversation with Forrester and Grab

It’s a new year and an excellent time to take a fresh look at exceeding customer expectations – wherever your customers may be.

Digital technology is critical in delivering a seamless, relevant, and personalized experience. Every interaction, whether online or in-person, reinforces a customer expectation one way or the other. Creating loyal fans … or lost sales.

In this exclusive conversation with Forrester and Grab, you’ll gain insight into how Grab leveraged data and technology during the pandemic to:

• Surface new customer expectations

• Scale customer support across modern channels

• Instigate and validate product innovation

Join our special guests, Xiaofeng Wang, a Senior Analyst from Forrester, and Elaine Neo, a Marketing Tech Manager at Grab for a discussion on how brands are adapting to customer expectations and delivering exceptional customer experiences post-Covid.

DON’T MISS OUT on the live Question and Answer opportunity with Elaine and Xiaofeng!