It’s a new year and an excellent time to take a fresh look at exceeding customer expectations – wherever your customers may be.
Digital technology is critical in delivering a seamless, relevant, and personalized experience. Every interaction, whether online or in-person, reinforces a customer expectation one way or the other. Creating loyal fans … or lost sales.
In this exclusive conversation with Forrester and Grab, you’ll gain insight into how Grab leveraged data and technology during the pandemic to:
Surface new customer expectations
Scale customer support across modern channels
Instigate and validate product innovation
Join our special guests, Xiaofeng Wang, a Senior Analyst from Forrester, and Elaine Neo, a Marketing Tech Manager at Grab for a discussion on how brands are adapting to customer expectations and delivering exceptional customer experiences post-Covid.
DON’T MISS OUT on the live Question and Answer opportunity with Elaine and Xiaofeng!