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Average handle time or AHT refers to the time taken by a contact center agent to respond to a query from the moment it is assigned until it is resolved.

Customer service goals shape a holistic customer service strategy and help craft positive, meaningful support experiences with a laser-sharp focus. Read more.

AI and automation look set to be the dominant contact center trends that every business should invest in 2024 to stay relevant and competitive. Read more here.

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Compare 11 leading live chat platforms of 2024. Find key features, pricing information and customer ratings in one place.

Discover the importance of personalized customer service for your business and learn the steps, tools and tips for delivering it at scale in 2024.

Discover essential tips for implementing social media customer service that delights your customers and boosts your brand's online presence.