SPRINKLR FOR TELECOM BRANDS
7 of the top 10 telecom brands have improved their market share with Sprinklr
Use Sprinklr's Unified-CXM platform to enhance subscriber acquisition, streamline franchise experience, manage outages, reduce churn and offer personalized support on channels customers love.
Trusted partner for leading telcos
We couldn’t do that if we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings, and makes it so easy to get campaign insights in a holistic way.
Senior Digital Media Manager, Vodafone Germany
Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.
Senior Manager, Customer Experience, Telefônica Vivo Brasil
All the retail, physical and digital experiences are converging for Vi. We can now utilize Social Listening to encourage better in-store retail experiences. This has created a pipeline for us to hold store executives responsible in a way that was not possible before.
Executive Vice President, Customer Service Head, VI
We use the Sprinklr platform to pull together all of the conversations happening across our different social channels into our Conversational AI platform, so we can provide the chatbot service across X, formerly Twitter, WhatsApp, Apple Business Chat, Facebook, Instagram, and more. This is the beauty behind Sprinklr — we can reach our customers wherever they want.
Digital Experience General Manager, Mobily
We couldn’t do that if we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings, and makes it so easy to get campaign insights in a holistic way.
Senior Digital Media Manager, Vodafone Germany
Sprinklr Service has transformed the way we provide customer service on social channels. We’ve found that perfect blend of AI and human interactions, and our customers are happier.
Senior Manager, Customer Experience, Telefônica Vivo Brasil
Subscriber Acquisition
Acquire subscribers at a lower cost by optimizing marketing workflows
Track conversations across 30+ channels to drive conversions
Identify trends and topics to develop new offers, tariffs and plans. Categorize inbound messages and identify purchase intent. Listen to subscriber complaints about competitors and target them with the best deals.
Plan and publish content to educate consumers about 5G
Streamline agency collaboration across geographies on a unified platform to efficiently plan and publish branded content on 30+ digital channels. Improve content performance with AI-led insights from past campaigns and competitor activity.
Optimize paid campaigns with AI-powered models
Advertise device launches and bundled deals across 8+ channels using a unified dashboard. Also, consolidate paid and organic channel reporting and generate insights to boost ROI.
Retail Experience Management
Deliver loyalty-building experiences across owned and franchise stores
Track store-level CX from 20+ location-specific data points
Monitor and manage online reviews of your franchises, track operations at each location and gain customer insights. Rank your stores on key CX parameters and identify strong-performing locations to build best-practice guidelines.
Keep franchise content on-brand and on-target
Share brand-approved content templates, assets, campaigns and AI-optimized ad buy templates with your franchises. Increase their content reach with Smart Assist recommendations for captions and hashtags.
Engage digitally savvy customers in real time
Help customers locate the nearest store, schedule an appointment or item pick-up using conversation AI bots. Offer expert advice and personalized assistance via live chat or video call.
Outage Management
Leverage social listening to detect network outages
Run proactive downtime announcements to reduce contact volume
Pre-emptively notify customers about current or upcoming planned outages, enhancing transparency and reducing the number of customer-reported cases.
Detect outages early on through AI-powered social listening
Monitor outages at a country, state, city, or area level using heat maps by listening to 30+ digital channels. Use Smart Alerts and AI to recognize patterns and anomalies in message volume and customer sentiment during outages.
Manage contact volume during outages with self-service tools
Build a customer community and knowledge base to update subscribers on outage details like affected regions, recovery ETA, scheduled outages and network upgrades. Use our pre-built, intent-based bots to address outage related queries.
Omnichannel Service
Improve subscriber loyalty with exceptional support
Proactively resolve service issues
Identify top call center issues like billing, overcharging and late payment with Sprinklr’s NLP and discover what to fix and automate. Pre-emptively notify customers about upcoming incidents like bill shocks to improve their experience.
Reduce your contact center volume with self-serve tools
Leverage 150+ pre-built conversational bot journeys to address recurring queries. Personalize them by integrating your CRM to fetch subscriber details. Use SEO-optimized community and knowledge base for technical support and troubleshooting.
Enable your agents to deliver faster resolution
Prioritize high ARPU cases and route them to your most skilled agents. Assist agents in maintaining on-brand responses in regional languages. Improve FCR with AI-powered guided workflows recommendations.
Maximize Customer Lifetime Value
Enable your contact center agents to drive ARPU and retention
Predict churn and retain customers
Use social listening to identify possible churners. Create audience lists for retention campaigns based on CSAT scores. Use automated outbound calling with voice bots to offer discounts.
Drive revenue with contextual upsell/cross-sell
Integrate CX profiles, CRM, and billing data to identify revenue opportunities. Communicate pre-approved offers and upgrades to customers showing renewal intent. Set up conversational commerce journeys across 30+ channels.
Optimize your collection workflows
Send automated reminders for bill payments. Improve the collection of dues from customers with automated outbound calling. Share payment details with customers post calls on WhatsApp or any other channel.
Ready to maximize your subscribers’ lifetime value?
Sprinklr resources
