Proactive Digital Engagement
Connect early, connect meaningfully
Engage customers when they need it the most with proactive outbound notifications across 30+ channels, including live chat, WhatsApp, and SMS. Deliver great customer experiences while driving revenue and reducing support costs.
The world’s leading brands trust Sprinklr
Proactive outreach for positive results
Reactive customer support often demands significant effort from customers. Brands must proactively reach out to customers at the right moment with the right message to prevent frustration and capitalize on valuable sales opportunities.
The power of a unified platform
Sprinklr’s Proactive Digital Engagement is built on a cloud-native platform and is deeply integrated with core contact center and marketing workflows.Comprehensive triggers
Deliver seamless customer experience by identifying trigger points across all stages of the customer journey though APIs and SDKs (Web and mobile), data connectors, excel input.
No-code alert builder
Get to market faster with intuitive and user-friendly alert builder. Simply choose the creative, triggers, and the channels to display notifications.
Build once, deploy anywhere
Eliminate the need to redeploy with reusable workflows that can be instantly deployed across 30+ channels and 100+ languages.
Do more with Sprinklr
Big brands drive big impact with Sprinklr
10K+ qualified leads
A leading private bank in APAC generated 10K+ qualified leads per month that led to $10M+ conversions with promotional notifications across WhatsApp and other channels.
1M+ deliveries scheduled
A leading logistics provider in Dubai scheduled 1M+ delivery shipments on WhatsApp and sent real-time notifications automatically.
5x engagement
A Latin-American electronics brand sent 65+ post-repair surveys using Sprinklr and achieved 5x increase in engagement levels.
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