Webinar: 7 Steps to Acquiring, Retaining, and Delighting Customers

50% of your next customers are current customers. Coupled with the fact that the cost of acquiring a customer is 7x the cost of retaining an existing customer, customer retention is as important as customer acquisition. Are you spending equal amounts of money on both?

In this 10-minute webinar, we’ll share the 7 steps you can take to improve your customer experience in an increasingly competitive landscape. Learn how to grow your business with insight, increase return on spend, and protect your brand’s reputation.

We’ll also highlight two stories:

  • How a popular streaming service saw a +25% increase in Share of Voice and an average cost per subscription of less than $5
  • How a subscription streaming video service leveraged Smart Budget Allocation to automatically optimize three Twitter campaigns that resulted in an average of 23% in media efficiencies


Matt Myers, Jr.
Sr. Manager, Solution Specialists

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