Unified-CXM
Make customers happier with a unified customer experience.
Learn how to transform your customer communication with AI, best practices, potential risks and challenges of using AI to communicate with customers.
Bhavna Gupta
November 29, 2023
Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.
Micah Solomon
September 22, 2023
Eminent CX thought leader, Martin Hill-Wilson explores what the future is for contact center automation as technology and customer expectations evolve. Read more.
Martin Hill-Wilson
September 21, 2023
This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.
Ragy Thomas
September 21, 2023
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
Micah Solomon
September 19, 2023
CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.
Martin Hill-Wilson
September 18, 2023
Seasoned CCaaS consultant, Shameem Smillie, unravels the exciting future awaiting contact centers with the advent of Generative AI tools like ChatGPT.
Shameem Smilie
September 17, 2023
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
Martin Hill-Wilson
September 14, 2023
Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.
Vanipriya Moorthi
September 7, 2023
The OG of CX thought leadership, Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved value exchange between customer and brand and advocates reimagining the existing north star metrics. Read more.
Martin Hill-Wilson
September 6, 2023
Looking to level up your social media game? Read our blog and explore effective strategies to measure and boost your social media ROI.
Karishma Borkakoty
July 13, 2023
Discover the secrets to exceptional customer service with our editorial series and take your customer service to the next level.
Despina Singh
July 10, 2023