Customer Service
Create a digital-first, proactive customer service experience.
Check out this glossary of customer service terms, definitions & jargon to get a solid foothold in this ever-evolving domain. Read about metrics, tools and roles.
Ishita Nigam
February 12, 2024
Learn the definition of customer experience optimization, its pillars and its importance. Navigate through actionable steps, best practices and the dos and don'ts.
Bhavya Aggarwal, Jayadeep Subhashis
February 12, 2024
Learn key customer success metrics, formulas and tips to leverage them to enhance customer loyalty and lifetime value.
Jayadeep Subhashis
February 9, 2024
Learn the key customer experience metrics you ideally need to measure. Know the formula, interpretation, optimization tips and industry averages.
Jayadeep Subhashis
February 8, 2024
Call center reporting is the process of collecting, analyzing and presenting data related to call center performance and customer interactions. Learn more here.
Surbhi Nahata, Jayadeep Subhashis
February 8, 2024
Find the best 11 call center software along with their features, pros, cons & pricing to help you make an informed choice for your business in 2024 and beyond.
Issac Thomas
February 7, 2024
Chatbot vs. voice bot is a long-standing debate for brands leveraging conversational customer service. This article dissects the differences and similarities.
Bishakh Dutta
February 7, 2024
Explore the best Conversational AI Platforms in 2024. Get an overview of their best features, strengths, pricing, reviews and overall verdict.
Issac Thomas
February 6, 2024
How do conversational AI and generative AI differ in terms of output, training data and application? Read about conversational AI vs. generative AI here.
Bhavna Gupta
February 6, 2024
Read these examples of good customer service that include showcasing customer empathy, loyalty programs, value marketing and corporate social responsibility, and more.
Gitanjali Maria
February 6, 2024
Customer journey analytics yields insights about individual interactions across the customer journey and their impact on customer engagement and retention.
Bhavna Gupta
February 6, 2024
Learn the definition of contact center dashboards, their benefits and types and how their focus and purpose differ. Discover the top metrics tracked.
Ishita Nigam, Jayadeep Subhashis
February 6, 2024