Explore the best Conversational AI Platforms in 2024. Get an overview of their best features, strengths, pricing, reviews and overall verdict.

How do conversational AI and generative AI differ in terms of output, training data and application? Read about conversational AI vs. generative AI here.

Read these examples of good customer service that include showcasing customer empathy, loyalty programs, value marketing and corporate social responsibility, and more.

Customer journey analytics yields insights about individual interactions across the customer journey and their impact on customer engagement and retention.

Learn the definition of contact center dashboards, their benefits and types and how their focus and purpose differ. Discover the top metrics tracked.

Learn the key customer engagement metrics in 2024, their business significance and how to calculate them with examples. Read more.

Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.

The key difference between call centers and contact centers is the number of channels they use. Know every difference here.

Leverage these 17 call center best practices and elevate your operations and performance in 2024. Find actionable expert advice and real examples here.

Learn 22 effective customer retention strategies to reduce churn and drive customer loyalty. Use the examples and pro tips to set your business for success now.

Read on to know about call center statistics related to performance, efficiency and market size, plus their industry benchmarks to know where you stand.

Discover the eight pillars of customer service. Learn what differentiates a regular customer service interaction from a good customer service instance.